Returns Policy

​

This Returns Policy is to be read in conjunction with the Verdure Website Terms of Use.

​

Please note that in addition to your rights set out in this policy, you may also have the ability to cancel an order in connection with our Cancellation Policy.

​

Returns

​

Please note that in addition to the returns process set out below, you also have a statutory right to return products within 14 days of receipt of your order. Please see the section headed “Right to change your mind” below for more information on this separate right.

​

You are entitled to return any products that you have purchased from us for any reason within 30 days of the date that we accepted your order. If 30 days have passed since your purchase, you are not entitled to a refund or exchange for any reason (except where a product is faulty). Where a product is faulty, you may return this to us up to 6 months from when the product was first delivered to you.

​

Except where a product is faulty, to be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To ensure that your return is dealt with efficiently, please provide a note inside the package with your email address and order number. Failure to do so may lead to delays with your refund or exchange.

​

Except where a product is faulty, you will be responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping may be deducted from your refund.

​

Where a product is faulty, we will refund any reasonable and evidenced postage costs incurred in returning the product to us (excluding packaging costs).

​

Except where a product is faulty, shipping costs are non-refundable. Where a product is faulty, we will refund any shipping costs that you incurred.

If you return a product in accordance with this policy, you will be entitled to:

• A refund of the original price paid for the product; or
• An exchange for the same or an equivalent product at the same price.

​

Exchanges

​

Once we have received and inspected the product that you returned to us, we will send you an email to notify you of this. We will also notify you of the approval or rejection of your exchange.

​

In the event that we approve your exchange, please note that the time it may take for your exchanged product to reach you may vary depending on your location.

In the event that an item returned to us is not in its original condition, is damaged, or is missing parts for reasons not due to our fault, we reserve the right to offer only a partial refund.

​

Refunds

​

Once we have received and inspected the product that you returned to us, we will send you an email to notify you of this. We will also notify you of the approval or rejection of your refund.

​

In the event that we approve your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days of our notification to you of the approval.

​

In the event that we have rejected your refund, we may return any corresponding products to you at your cost and expense, and we reserve the right to charge this to your original method of payment.

​

If you have not received your refund within 7 days of our notification that your refund has been approved, please contact your bank and/or card provider, as it may take some time before your refund is officially processed.

​

If your bank and/or card provider have not received your refund, please contact us quoting your order number.

​

Right to change your mind

​

You have the right to change your mind and cancel your contract with us (whether a subscription or a single order) within fourteen days of the first full delivery of the products to you (or the final partial instalment of your first full delivery of products).

​

If you change your mind, you must inform us of this within the fourteen-day period (by email or through our website) and promptly, but no later than fourteen days from your notification to us of your cancellation, return the products to us at your own cost.

We will refund to you the price of the products and, where applicable, the cost of standard delivery that you paid (or would have paid if you selected a more expensive delivery option) within 14 days of our receipt of the products from you, or your provision of evidence that the products have been returned.

 

However, we reserve the right to deduct a portion of the refund if the products have been used beyond what is necessary to establish their suitability.